This section contains answers to common questions regarding lead uploading, data enrichment, and managing your contact database within the Grinfi system.
How does contact data enrichment work?
When a new contact enters Grinfi, the platform checks for its presence in our internal database:
Instant enrichment: If the contact is already in Grinfi's internal database, enrichment happens instantly — the system immediately pulls all available information.
🟡 Note: Since the data is pulled from the internal database, some information may be outdated.
General queue: If the contact cannot be found in the database, it is placed in the enrichment queue.
Advanced Enrichment node in automations: In the automation builder, you can add an Advanced Enrichment step. This node instantly triggers enrichment for contacts that pass through it, ignoring the default logic. This allows you to obtain the most up-to-date data while a campaign is running. You can find a detailed description of the Advanced Enrichment feature here: Advanced Enrichment: How to Use.
Process speed: Depending on the general queue and data volume, the enrichment process can take anywhere from a few hours to a few days.
🟡 Note: You do not need to wait for enrichment to complete. You can add contacts to an automation immediately. The system will hold them at the segmentation level and automatically launch them into the sequence once enrichment is finished.
I have a Sales Navigator subscription, but it’s not showing up in Grinfi. What should I do?
Typically, Grinfi detects a Sales Navigator (SN) premium subscription within 4 hours after connecting a profile or purchasing the plan.
Sometimes LinkedIn delays sending this information if the subscription was purchased but hasn't been used yet.
Solution: Log into your Sales Navigator on LinkedIn and perform any search. This demonstrates activity and forces LinkedIn's algorithms to update the profile status. If more than 8 hours have passed and Grinfi still hasn't detected your SN, contact support, and we will sync the data manually.
There were more contacts in my search/CSV than were imported. Why?
By default, the platform only uploads new, unique contacts. Any contacts already present in your Grinfi CRM (uploaded previously) are automatically filtered out and assigned the duplicates status.
You can verify the exact number of uploaded contacts and duplicates in the Imports tab.
Why does a CSV import show an "Error" status?
The most common reason is using incorrect text encoding within the CSV file itself.
Solution: Upload your CSV file to Google Drive → open it via Google Sheets → click File → Download → select .csv format. Then, upload this new file to Grinfi.
I can’t start an import / Import is running very slowly
Import speed depends on the source: CSV processing usually takes from 5 minutes to 3 hours, while Sales Navigator imports can take several hours due to LinkedIn limits. If the import isnєt collecting contacts or has stopped, check the following:
Profile status: Ensure your profile is active and not in an error state (see the article Sender profile statuses. Сommon errors & fixes).
Working hours: Check the schedule settings for your sender profile. It might currently be paused according to its schedule.
Daily limits: Check if the profile has reached its daily import limit (found in the Sender Profiles tab).
For Basic search: 1 search page = 10 imported contacts.
For Sales Navigator: 1 search page = 25 imported contacts.
Contact Management: Basic Principles
To effectively manage your contact database in Grinfi, keep the following rules in mind:
Lists: Every imported contact is stored in a specific list. A contact cannot be in multiple lists simultaneously, but you can freely move contacts between them.
Tags: Unlike lists, a contact can have multiple tags. There are no limits on the number of tags assigned.
Working with automations:
The same contact can be added to several different automations at the same time.
If a contact replies to your message, all automations they are currently in will automatically pause.
🟡 Note: If the Send always checkbox is enabled in a message node's settings, the message will be sent even to contacts in a paused status.A contact cannot be added to the same automation twice; the platform will ignore this action (exception: using the Rotate Sender Profiles feature, which allows a profile to re-enter the sequence).