In the Sender Profiles section, under your account name, you may see different profile statuses. In this article, we'll explain what each status means, what technical issues may occur, and how to resolve them quickly and correctly.
Main Sender Profile Statuses
Working 🟩 (Green indicator) - the profile is in an active phase and operating correctly.
Initializing 🟩 (Green indicator) - the system is synchronizing data and preparing the profile for work. This typically appears during the initial connection to Grinfi or if data hasn't been updated for a long time. This process can take up to several hours.
Out of Schedule 🟨 (Yellow indicator) - the profile is temporarily paused according to your schedule and is currently offline. Learn more in the article: Sender Profile Work Schedule.
Stopped 🟨 (Yellow indicator) - the profile has been stopped. This could be done manually by the user, or automatically by the platform due to limitations (e.g., exceeding the number of available sender profiles or an expired subscription). To resume, click the Run button.
Error / Issue 🟥 (Red indicator) - the profile has stopped due to technical issues. Solutions are described below.
Common Errors and Solutions
1. Error: "LinkedIn is Logged Out"
This error means the system has lost the connection to your LinkedIn profile and it needs to be restored manually.
Solution:
Under your sender profile name, click the Log back into LinkedIn button.
A Cloud Browser window will open. Log in to your LinkedIn account (enter your credentials).
After a successful login, click I have logged in. The system will start verifying your connection.
If the verification is finished and you are definitely logged in, but the error status remains, click the three dots icon (...) next to the "Log back into LinkedIn" button and select I'm logged in - Run profile.
2. Error: "Something went wrong"
If you see this status, it most likely means a system update or routine maintenance is currently being deployed on the platform.
Solution: Such work usually takes up to 60 minutes. Please wait and try again, or check the profile status later. If more than an hour has passed and the error persists, please contact our support team for a detailed investigation.
3. Proxy Errors ("Proxy Error", "Curl", "IP", "we are fixing it", "[]")
All errors with these names indicate that your proxy server has temporarily lost connection.
What you should know about downtime: Any proxy server can experience temporary unavailability (downtime). This is a completely normal occurrence in network infrastructure. Such interruptions can last from a few minutes to several hours in case of provider-level issues.
Solution:
Automatic monitoring: Grinfi uses an algorithm that automatically and regularly scans the problematic proxy. As soon as the connection stabilizes, the system will resume operation on its own. If the algorithm determines after a series of checks that the address is permanently unavailable, it will automatically replace it with a new one.
🟡 Note: The automatic replacement algorithm only applies to proxies provided by Grinfi.For Custom Proxies: If you are using a third-party proxy and the algorithm detects unavailability for more than a few hours, contact your proxy provider's technical support. If the proxy is no longer working, request a replacement and reconnect it (click Manage → Update proxy for the selected sender profile).
Manual replacement: If you cannot wait for automatic recovery or a provider response, you can force a proxy change by clicking Manage → Update proxy.
🟡 Note: We recommend manual proxy changes only as a last resort! A new IP address is a direct trigger for LinkedIn's security algorithms. Changing IPs too frequently may lead to temporary restrictions or mandatory ID verification for your profile.