Most reasons why messages are delayed, stuck, or not sent in Grinfi can be quickly identified and resolved on your own. Below is a troubleshooting checklist: from automated sequences to manual messages in the messenger.
1. Messages in Automation: Pauses or Schedule Conflicts
The most common reason is that Grinfi detects it is currently "non-working hours".
Check automation status: In the Automations section, ensure the automation is active (the checkbox is blue).
Check schedule settings: Open the automation settings via the "..." button → Config.
If "Use Sender Profile's Schedule" checkbox is enabled: Go to the Sender Profiles section and check if the profile status is Out of Schedule (offline).
If the checkbox is disabled (custom schedule): Check if this schedule overlaps with the profile’s own schedule.
🟡 Note: The Sender Profile's schedule always takes priority! Automations can run only within the profile's working hours. If the automation schedule does not align with the profile schedule (e.g., automation is set for the evening, but the profile turns off at 6:00 PM), tasks will not be executed.
2. Contacts Stuck Due to a Reply (Paused after reply)
If some contacts are stuck in the In progress status at a message node and haven't moved for a long time, they likely have the Paused after reply status.
How it works: This is a built-in safety mechanism to prevent unwanted spam. If a contact sends you a reply while they are in an active automation, Grinfi will stop sending them any new messages.
🟡 Note: Other technical nodes in the automation (e.g., Time delay or Like post) will continue to execute, but the contact will stop at the message node and wait for your manual approval. (Exception: if the Send always checkbox is enabled on the message node, the message will be sent regardless of the pause status).
How to unpause a contact
Unpausing is done manually for each contact:
Go to the Manual tasks section.
In the Automation filter, select the relevant automation.
Find the contact, click on them, and then click the Automation paused after reply button.
Select Unpause automations.
3. Tasks in the Auto Tasks Menu Are Constantly Rescheduled
If it is time for a message to be sent, but the task is cyclically rescheduled for a later time, check the current profile status in the Sender Profiles section:
If the status is Error/Issue (e.g., LinkedIn is Logged Out or Proxy Error) — restore the session or wait for the proxy to recover.
See the article: Sender profile statuses. Сommon errors & fixesIf the profile status is Working and none of the reasons above apply (but tasks are constantly being rescheduled), a platform update or routine maintenance is likely underway.
Solution: Wait up to 60 minutes. This is usually enough time for server processes to complete and operations to resume.
4. Manual Messages Are Not Sending (Messenger / Unibox)
If you send a message manually via the Grinfi messenger, but it remains in a permanent Loading state
Possible reasons:
Profile is out of schedule: The message is waiting in the queue and will be sent as soon as the profile's working hours begin.
Temporary proxy connection loss: If the profile is active but the message won't send, this indicates a temporary proxy downtime or slow connection. Wait and check again in 5 minutes, 30 minutes, or up to 1 hour. If the message is still not sent, contact support.
🟡 Note: If a message is stuck in "Loading" and you decide not to wait but send it directly from your LinkedIn profile instead, be sure to cancel the message in Grinfi first. Otherwise, as soon as the proxy recovers or working hours begin, the system will process the request, and your contact will receive the same message twice.
5. Message History Is Not Syncing in the Messenger
If a profile received a message on LinkedIn, but it does not appear in Grinfi:
For direct messages: These sync almost instantly (up to 5 minutes maximum), provided the profile is active. If the history hasn't updated, it is likely a temporary proxy delay (wait for the proxy connection to be restored).
For InMail messages: These have a longer sync cycle. InMail history updates every 2 hours.